Methodology for Reviewing Processes
- Have a plan so you (and your stakeholders) know what you want to do and when you will be doing it.
- Understand why you’ve been asked to model the process and agree what will be delivered.
- How does the process fit into the “big picture”?
- What else is going on around the process? Consider completing a Level 0 Organisational Context map.
- Who are the key stakeholders?
- What is the organisation trying to achieve with this process?
- How does that provide value to customers and stakeholders?
- Use the methodology, hints and tips in this guide to map and model the process, identify actors, owners and waste.
- Understand the key performance indicators and identify improvement opportunities.
- Document and share your findings with your stakeholders.